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Exchange Policy

At STTITCH, customer satisfaction is our priority. While we do not accept returns, we offer a 3-day exchange policy for eligible products.

No Return Policy: All purchases made on STTITCH are final and cannot be returned once delivered.

3-Day Exchange Policy: If you receive a damaged, defective, incorrect product, or face a genuine issue with your order, you may request an exchange within 3 days of delivery.

To be eligible for an exchange, the product must be unused, unwashed, in its original condition, and returned with all original tags and packaging intact. Exchange requests submitted after 3 days of delivery will not be accepted.

To initiate an exchange, please contact our customer support team with your Order ID and clear photos or an unboxing video of the product. Once your request is reviewed and approved, we will guide you through the exchange process.

Shipping Policy

We offer Free Shipping on all orders across India. Every order is carefully packed to ensure it reaches you safely and in excellent condition.

Orders are processed within 1–2 business days after payment confirmation. Orders placed on Sundays or public holidays will be processed on the next working day.

Estimated delivery timelines are as follows:

• Metro Cities: 3–5 Business Days
• Other Cities & Towns: 5–7 Business Days
• Remote Locations: 7–10 Business Days

Delivery timelines are estimates and may vary due to courier operations, weather conditions, public holidays, or other unforeseen circumstances.

Once your order has been dispatched, you will receive a tracking link via email or SMS to monitor your shipment.

Please ensure your shipping address and contact details are accurate while placing your order. STTITCH is not responsible for delays or failed deliveries resulting from incorrect information provided by the customer.